FAQs2021-04-20T11:27:08+01:00

Frequently Asked Questions

What time will my order be delivered?2021-04-06T12:04:27+01:00

Delivery times will be advised 2 days prior to the scheduled delivery. In general Dublin deliveries are completed between 9-1pm and Wicklow & Wexford deliveries are between 2-6pm.The driver will contact you 1 hour in advance of delivery.

For any queries relating to delivery please send us an email at [email protected] or by phoning us on +353 12813338

What is the Best Firmness for My Mattress?2021-04-01T12:17:17+01:00

Well, that’s a question that we cannot answer for you online and is the reason that we have over 20 full sets of beds in our dedicated bed showroom, upstairs at Flanagan kerins, Bray, Co. Wicklow.

 

What is Mattress Firmness?2021-04-01T12:17:22+01:00

The firmness of a mattress refers to the initial feel you experience when lying on it.  Mattresses are known as soft, medium, or firm. The mattress industry will often score its beds on a “firmness scale” with a range from 1-10. A mattress that scores a 1/10 would be the softest mattress in the world, and one that scores a 10/10 would be the firmest.

What Is A Soft Mattress?2021-04-01T12:17:21+01:00

Soft mattresses generally fall within the 3-5/10 range on the firmness scale. They normally use cushioning materials like quilted pillow tops or thick sections of memory foam in their top comfort layers. They are characterized by feelings of deep sinkage, body-contouring, and pressure relief.

You won’t experience too much push back on a soft mattress, which means you’re likely to feel more “in” it than “on” it.

What Is A Medium Mattress?2021-04-01T12:17:20+01:00

Medium-firm mattresses generally fall within the 6-7/10 range on the firmness scale. These mattresses usually combine soft top layers with sturdier foundations of pocketed coils. This establishes a balance between pressure relief and support, which is appealing to a wide range of sleepers.

You are more likely to feel lifted up and out of the bed. Medium-firm mattresses can be great for combination sleepers or back sleepers, benefiting from a little extra movement.

What Is A Firm Mattress?2021-04-01T12:17:20+01:00

Firm mattresses, which usually fall within the 8-10/10 range on the firmness scale. These beds rarely employ soft or plush materials in their comfort layers; instead, they insert a thin layer of soft foam atop high-density polyfoam or springs. Firm mattresses can be highly supportive for stomach sleepers and heavier people.

On a firm mattress, every part of your body should be lifted squarely on the mattress with plenty of push back.

What if only part of my order has arrived?2021-04-16T16:43:24+01:00

Sometimes we send some of an order out so that you can begin to receive it as quickly as possible. We will always be in touch when we do this so that you are aware that only a partial delivery will be made.

What days do you deliver?2021-04-06T12:06:54+01:00

Our delivery team deliver Monday to Friday 9-6pm.

There’s A Problem With My Delivery. What Do I Do?2021-04-06T15:32:03+01:00

Please contact our customer care team on +353 12813338 who are available Monday – Friday 9:30am to 6pm, where we will endeavour to determine the reason for the delay and ensure that you receive your delivery as soon as possible. Alternatively, please email us at [email protected]

My Order Has Not Arrived Within The Estimated Time?2021-04-06T15:28:26+01:00

Please contact our customer care team on +353 12813338 who are available Monday – Friday 9:30am to 6pm, where we will endeavour to determine the reason for the delay and ensure that you receive your delivery as soon as possible. Alternatively, please email us at [email protected]

Is the item I’m interested in purchasing in stock?2021-04-16T16:40:27+01:00

Please note that some items may be out of stock and available for preorder. Items that are in stock will be tagged as Express Delivery.

All items have a lead time on the product page.

I would like to place an order, can I do this over the phone?2021-04-16T15:35:21+01:00

Yes, you may call us on+353 12813338, our office hours are 9.30am – 6pm, Monday – Friday.

How can I be sure my furniture will fit?2021-04-16T16:46:41+01:00

Before buying furniture, it is important customers confirm the measurements of their room as well as all access points before placing the order. Measurement details for each furniture item are displayed on their individual product information page

Certain furniture items are fully assembled on arrival and it’s important to check that they will fit into the proportion of the room. We advise customers to check the item will fit through doorways, hallways and up stairs without damaging paintwork or windows. If our delivery team cannot get the furniture item into the house, they will need to return to us at the customer’s expense.

A useful way to check whether furniture will fit in a particular room is to map out the space using masking tape or newspaper. With dining tables, we would advise at least 60cm (24in) clearance from the chair when it’s out from the table to sit comfortably. When replacing older furniture, mark out the area of the new piece compared to the existing piece to check the difference in size.

How accurate is Flanagan Kerin’s photography?2021-04-16T16:34:34+01:00

We take great care in capturing representative imagery of all the finishes and fabrics we have on display.

Sometimes, due to individual computer display settings, colour variation and individual lighting conditions, it is difficult to ensure that what you see on your monitor will be identical to the actual product…

That’s why you are more than welcome to come into our showroom and look at fabric swatches or we can post out some swatches upon request.

(Flanagan Kerins cannot accept responsibility if there is a slight difference in colour between actual products and images on the website – so when it comes to swatches, please do ask away.)

Does outdoor furniture come flat packed or assembled?2021-04-01T12:22:50+01:00

Outdoor furniture all comes flatpack, to be assembled by the customer.

Do you supply fabric swatches?2021-04-16T15:44:46+01:00

If you are interested in fabric swatches please phone the shop and speak to a member of our sales team who will be able to help you with information on our products. They are available from 9.30am – 6pm on +353 12813338

Do you stock bunkbeds?2021-04-01T12:28:15+01:00

We currently do not have bunkbeds on display in our showroom, but can special order a range of bunkbeds in for you. Please Get in touch to arrange an appointment here.

Do you have any sofas I can take away straight away on the day?2021-04-16T16:26:15+01:00

Yes, we have many sold as seen sofas and chairs on offer. They will be on display in our showroom and tagged as express on our website

Can I purchase different cushions with my garden furniture set?2021-04-16T16:36:53+01:00

No. Our garden furniture set can only be sold with the cushions displayed in product images.

Are all sofas displayed in your showroom?2021-04-16T15:47:12+01:00

The majority of our sofas are displayed in store, however to check whether the specific sofa you like is available in store, please call +353 12813338 available from 9.30am – 6pm, Monday-Friday, or alternatively they can call you back at a time to suit you.

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